Contact us by post, phone, email, or in person.
Find out how to contact us and where to find us.
Visit us
Our Customer Service Centre and offices are at Civic House, 110 Trafalgar Street, Nelson.
| Monday, Tuesday, Wednesday, Friday | 8.30am to 5.00pm |
| Thursday | 9.00am to 5.00pm |
Change of hours November 2019
Please note that from Wednesday 6 November 2019, the Customer Service Centre will open later at 9.00am on Wednesdays. Thursday will change to the usual 8.30am opening time.
| Monday, Tuesday, Thursday, Friday | 8.30am to 5.00pm |
| Wednesday | 9.00am to 5.00pm |
Phone us
The Council operates a 24 hour, seven days a week phone service. Phone 03 546 0200 (24 hours / 7 days).
The following facilities' normal working hours are Mon – Fri 8.30am – 5pm
| Facility or service | Phone number |
|---|---|
| Public Libraries (All) | +64 3 546 8100 |
| Rubbish Collection (Nelmac) | +64 3 546 0910 |
| Transfer Station | +64 3 548 5760 |
| Recycling Station | +64 3 548 5601 |
| Bus service (SBL) | +64 3 548 3290 |
| Riverside Pool | +64 3 546 3221 |
| Nayland Park Swimming Complex | +64 3 547 0292 |
| Founders Heritage Park | +64 3 548 2649 |
| Broadgreen House | +64 3 547 0403 |
| Natureland | +64 3 548 6166 |
| Fire permits (outside fires) | +64 3 544 2441 |
| Community Housing – Nelson Tasman Housing Trust | 0800 266 325 |
Visit our Holiday Hours page for open times during statutory holidays.
Email us
Find out more about how to provide feedback or email enquiry@ncc.govt.nz.
Write to us
Written correspondence to the Council should be addressed to the Chief Executive and can be posted, faxed, or emailed.
PO Box 645
Nelson 7040
New Zealand
Fax us
Fax +64 3 546 0239
Media queries
If you are a member of the media, your first contact should be with the Communications team at media@ncc.govt.nz
Privacy and Official Information requests
Please review our Privacy and Official Information Requests section for information on how to make a request.
Reporting Alleged Fraud
Please visit our complaints page if you have any concerns about alleged fraud, corruption or dishonesty by Nelson City Council Staff, Councillors or fraudulent activity involving council property or resources.
Visit our office
Street address
Civic House, 110 Trafalgar Street, Nelson
Our opening hours are:
Monday, Tuesday, Wednesday and Friday 8.30am to 5.00pm, Thursday 9.00am to 5.00pm