During the Covid-19 shutdown, Council will continue to process building consents electronically although capacity may be impacted at times. Council is following the Government Directives found at https://www.building.govt.nz/covid-19 to determine which services can continue and how they will be delivered.
Civic house is closed for at least the next four weeks but we still have a duty building consents planner available to take enquires. You can contact us via the Customer Service Centre (CSC) on 03 546 0200 during normal business hours.
- Building consent enquiries – 03 546 0200
- To book a building inspection (essential inspections only) – 03 546 0334
- Email enquiries: Duty.email@example.com
Physical inspections will only be undertaken for essential and critical services. Essential Inspection bookings can be made by telephoning 03 546 0334. We will respond within 24 hours – so allow at least 48 hours for the inspection, unless it is a life safety issue – in which case please specify URGENT life safety – needs inspecting immediately. We are working on being able to carry out inspections using remote video conferencing, photos or a phone call or a combination of these. We will do our best to help.
Processing of consents
These are operating as normal with the only difference being that staff are working from home and capacity may be impacted at times. The team is available for emails and phone calls as per normal, or we can arrange an online video-conferencing meeting. Consent applications can be made through our online portal at http://www.nelson.govt.nz/building-and-property/building-consents-2/. Please note we are not accepting on-paper applications at the moment.
Code Compliance Certificates
These are being processed as normal but with limited capacity, please apply through nelson.govt.nz/building-and-property and ensure that any paperwork is scanned and emailed – we are not accepting hard copy applications during this period.
Dangerous and/or insanitary buildings please phone us on 03 546 0334 and we will respond as soon as we are able.